Privacy Policy

Last updated: November 8, 2025

1. Introduction

Flame Lily Trust ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy applies to all users of our platform, including sponsors, students, and administrators.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information except as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Make a donation or contribution
  • Sign up for our newsletter
  • Contact us through our website
  • Participate in our programs

This information may include your name, email address, phone number, mailing address, payment information, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website URLs
  • Pages viewed and time spent on our site
  • Device identifiers

2.3 Payment Information

We collect payment information necessary to process donations and contributions. This information is handled securely through our payment processor, Stripe, and is not stored on our servers.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Process donations and contributions
  • Provide our services and maintain your account
  • Communicate with you about our programs and services
  • Send newsletters and updates (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • With your explicit consent
  • To trusted service providers who assist in operating our website and services
  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety, or that of our users
  • In connection with a business transfer or merger

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences or our cookie consent banner.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Rectification: Request correction of inaccurate information
  • Erasure: Request deletion of your personal information
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent where processing is consent-based

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@flamelilytrust.org

Data Protection Officer: dpo@flamelilytrust.org

Address: Flame Lily Trust, Operating in USA, UK, Zimbabwe, South Africa

For GDPR-related requests, please include "GDPR Request" in the subject line.